A new issue after an update
The vehicle's Russian-language refresh was completed in China. Later, the customer in Moldova could not log in normally after a system update and contacted Zebra Motors for assistance.
Complete the verification remotely
The team helped obtain the required verification from China and assisted remotely with the infotainment language issue. The recorded case confirms completion of the system upgrade. Activation codes, QR codes and vehicle identifiers are kept out of the public material.
Define the software support scope before export
For connected infotainment systems, buyers should ask which language, account, activation and update functions are expected to work in the destination. This Moldova case records remote verification and language-related support after an update interrupted access. It does not imply that every regional software feature can be changed remotely.
